Support Policy
Support Policy
Thirumala Roofings & Structurals is committed to providing exceptional customer support for all our services. This Support Policy outlines our approach to ensuring customer satisfaction.
1. Scope of Support
We provide assistance for:
- Service Inquiries
- Project updates and installation guidance
- Warranty claims
- General troubleshooting
2. Support Channels
Support Is Available Via:
- Phone: +91 9952000358
- Email: thirumalaroofings@gmail.com
- On-site Support For Repairs Or Adjustments Is “Subject To Prior Approval And Agreement Of Costs And Schedules.”
3. Response Times
- We strive to respond to all inquiries within 24-48 business hours. Complex issues may require additional time, which will be communicated promptly.
4. Exclusions
Our support services do not cover:
- Damages caused by third-party interference or modifications
- Issues arising from non-compliance with site readiness or usage guidelines
- Services beyond the agreed project scope
5. Escalation Process
If Your Issue Is Not Resolved Through Regular Channels, You Can Escalate It By Contacting “Chief Executive Officer, Phone: +91 9952000358, Email: thirumalaroofings@gmail.com“.
6. Feedback
We Welcome Feedback To Improve Our Services. Please Email Us At thirumalaroofings@gmail.com.
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Get In Touch
- No.81, First Floor, Kundrathur Main Road, Vigneswara Nagar, Porur, Chennai - 600116
- No. 35A, KPS Frams, Periyapanicherry to Kovur Service Road, Paraniputhur, India, Tamilnadu, Chennai - 602101
- thirumalaroofings@gmail.com
- +91 9952000358